Frequently Asked Questions
Pre-Flight
Q: Do we need to get to the airport two hours before takeoff for screening?
A: Security checks are performed before your arrival. You will take off immediately upon your arrival without waiting in any lines.
Q: How much luggage can we check?
A: It varies a lot by the type of aircraft you use. Skis, snowboards, and fishing and hunting equipment are common items as is your favorite extra-large suitcase.
Q: Do pilots conduct pat-downs?
A: No.
Q: How far in advance do I have to book a plane?
A: We like to have as much notice as possible but we can frequently depart in as little as two hours.
Q: How many airports do you fly to?
A: 5,300 airports are available to us in the USA. Airlines can land at about 500.
In-Flight
Q: How can I conduct business while in flight?
A: In our jets, seats can pivot to face each other in a very flexible manner. Tray tables are large enough to eat a meal, work with several folders and use a laptop simultaneously.
Q: Do you have rest rooms on your planes?
A: Restrooms are available on every aircraft.
Q: Is it safe to fly on private airplanes?
A: Our safety record is unblemished in 25 years of business. Few airlines can advertise that.
Q: Our offices are in two locations. Can we pick someone up on the way?
A: Yes. It is a very common practice for our passengers to make multiple stops.
Q: What are my options for food?
A: Sweet and salty snacks are provided for every flight as are drinks (alcoholic and non-alcoholic). We can provide any catering you need from a simple fruit tray to complete luxury dinners.
Q: Is smoking allowed?
A: Smoking is not allowed on board.
Q: Can I make changes in the itinerary?
A: Itinerary changes are easy and free. They can even be made once you’re airborne.
Q: Do the seats stretch out so I can sleep on board?
A: Yes, and on the larger aircraft of our fleet a twin bed can be set up.
Post-Flight
Q: What happens if our sales meeting runs late? Do we have to book a new flight?
A: The aircraft stays with you and takes you where you want, when you want.
Q: Where do we land? Do we have to go to the main terminal to catch a cab? How do I arrange for ground transportation?
A: You can land at one of the 5,300 airports in the USA (airlines serve about 500) and go directly to a facility dedicated to private aviation where your car, limousine, boat, or helicopter waits for you. We can arrange any type of transportation at your destination.
Q: Aren’t smaller planes the last ones to land at big airports?
A: No. First come, first served.
Q: What happens if I need to stay overnight? Do I have to come back the same day?
A: If you need to stay overnight, an overnight fee will be charged.
Pilots
Q: How many pilots do you have?
A: Twenty four pilots and four flight attendants.
Q: If I fly with you on more than one occasion, can I have the same pilot?
A: Based on availability, we will do our best to accommodate you.
Q: How many pilots fly your aircraft?
A: Two pilots are mandatory on each aircraft.
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